Consumer Service

Mon-Fri 10-15
tel. +358 2033 4101
E-mail: consumer.info@fiskars.com

Telephone calls within Finland to +358 2033 4101 are charged at 0,084 euros per minute.

Unfortunately we do not have identification services nor cannot offer price estimations on products that are taken out of the assortment. Please check our FAQ section for more information.

Quality issues

In Finland, you can bring the faulty products to the nearest Iittala Store, Iittala Outlet or send them by post to:
Fiskars Finland Oy Ab
Kuluttajapalvelu
Taipaleentie 6
13430 Hämeenlinna, FINLAND

Within Finland you may use Postal Agreement number 603056 to return products without charge. Please include your contact details and a description of what happened/describe the fault. Should damage be due to a manufacturing fault, we will replace your damaged product (same or similar product). Should the damage have occurred due to incorrect use/care of product or normal wear and tear, we will return the product only if you have specified it in your request. When posting items, please ask for proof of sending, and retain this until you have had a reply from our Customer Service.

Abroad - please contact your local retailer.

Discussion on Arabia's beloved patterns (part of Helsinki Design Week programme)

On Saturday 16.9.2017 come to Arabia Store Esplanadi to hear how the Arabia beloved patterns series was created. Irina Viippola, Head of Design for Arabia, will interview designer and ceramic artist Heini Riitahuhta and deisgner, professor Heikki Orvola, and lead discussion with the audience. This event is part of the official programme for Helsinki Design Week. Saturday 16.9.2017 Arabia Store Esplanad, interview and discussion lead by Irina Viippola: Heini Riitahuhtaa (11:00am) and Heikki Orvola (12:00 noon). We look forward to seeing you! >>

Esteri – new series with Arabia’s beloved pattern.

Esteri – new series with Arabia’s beloved pattern. >>

Ajankohtaista

Discussion on Arabia's beloved patterns (part of Helsinki Design Week programme)

On Saturday 16.9.2017 come to Arabia Store Esplanadi to hear how the Arabia beloved patterns series was created. Irina Viippola, Head of Design for Arabia, will interview designer and ceramic artist Heini Riitahuhta and deisgner, professor Heikki Orvola, and lead discussion with the audience. This event is part of the official programme for Helsinki Design Week. Saturday 16.9.2017 Arabia Store Esplanad, interview and discussion lead by Irina Viippola: Heini Riitahuhtaa (11:00am) and Heikki Orvola (12:00 noon). We look forward to seeing you! >>

Esteri – new series with Arabia’s beloved pattern.

Esteri – new series with Arabia’s beloved pattern. >>